CQC Compliance · NHS & Healthcare
CQC Incident Management Software
ResolveCX provides the structured incident governance layer that NHS Trusts and registered healthcare providers need to meet CQC requirements, support PSIRF-compliant investigations, and evidence a proactive patient safety culture in every CQC inspection.
NSI-2024-0493
Unexpected deterioration, Ward 4B
Health & Social Care Act 2008 · Regulation 20
The regulatory framework
What CQC and NHS Frameworks Require
CQC's regulations, the PSIRF framework, and Duty of Candour requirements create a comprehensive set of obligations for incident governance in registered healthcare providers. Meeting them requires structured, evidenced processes, not ad hoc reporting tools.
Regulation 20: Duty of Candour
Providers must be open and transparent with patients when a notifiable safety incident occurs, including a verbal apology and written follow-up within defined timeframes. ResolveCX captures and timestamps every duty of candour action within the incident record.
Regulation 18: Notification of Incidents to CQC
Certain incidents, including unexpected deaths and serious injuries, must be notified to the CQC within defined timeframes. ResolveCX classifies incidents by severity and regulatory trigger, generating notification requirements and tracking submission deadlines automatically.
PSIRF: Structured Incident Investigation
PSIRF requires proportionate investigation methods with documented learning and improvement outcomes. ResolveCX provides structured investigation workflows with mandatory evidence capture, learning documentation, and corrective action tracking from investigation to verified closure.
CQC Well-Led Framework: Safety Culture Evidence
CQC's Well-Led key question requires evidence of a proactive safety culture. ResolveCX provides the network-wide incident reporting data, investigation completion rates, and learning dissemination records that inspectors assess against the Well-Led framework.
NHS Serious Incident (SI) Governance
Serious Incidents require structured investigation with a root-cause analysis report submitted to the commissioner. ResolveCX governs the SI investigation lifecycle with SLA-tracked timelines, mandatory evidence stages, and report generation support.
The compliance risk
What Poor CQC Incident Governance Costs Healthcare Organizations
CQC inspection outcomes, Duty of Candour compliance, and patient safety reputation are all directly affected by how incidents are governed. The risks are visible, public, and significant.
CQC Inadequate or Requires Improvement Ratings
CQC inspection ratings are publicly visible and directly affect patient choice, commissioning decisions, and staff recruitment. Poor incident management governance is one of the most common reasons for adverse CQC ratings under the Safe and Well-Led key questions.
Duty of Candour Enforcement
Failure to comply with Duty of Candour obligations can result in CQC enforcement action, including Warning Notices, Notices of Proposal to Cancel Registration, and prosecution. Systematic failures to document and act on Duty of Candour obligations represent a direct enforcement risk.
Repeat Patient Safety Events
Without structured problem management, the same incidents recur because root causes are never formally investigated and resolved. Recurring patient safety events are a primary indicator of systemic failure under both CQC inspection criteria and PSIRF requirements.
NHS Resolution Claims and Litigation Exposure
Incomplete incident records, missing investigation timelines, and undocumented duty of candour actions significantly weaken the NHS organization's position in clinical negligence claims. Complete, immutable incident records are the foundation of defensible clinical governance.
The solution
How ResolveCX Satisfies CQC and NHS Incident Management Requirements
ResolveCX is purpose-built for regulated healthcare incident governance. Every capability supports the structured, evidenced approach required by CQC regulations, PSIRF, and the Duty of Candour framework.
Structured Incident Records from First Log
Every clinical incident is logged with structured fields: type, location, severity, immediate actions, and staff involved, and locked into an immutable record from the moment it is created. No free-text logs, no missing information, complete evidence from intake.
Duty of Candour Workflow
When a notifiable safety incident is recorded, ResolveCX triggers a structured Duty of Candour workflow with timestamped steps for verbal contact, written apology, and follow-up communication, all documented against the incident record for CQC evidence.
PSIRF-Aligned Investigation Workflows
Investigation workflows support PSIRF's proportionate investigation principles, with structured evidence capture, root-cause analysis documentation, learning outcome recording, and corrective action tracking from investigation trigger to verified closure.
CQC Notification Tracking
Incidents meeting CQC notification thresholds are automatically flagged with submission deadlines. The system tracks notification status, timestamps submissions, and maintains the evidence trail required for regulatory compliance.
Multi-Site Governance
Every site within an NHS Trust or ICS operates from the same incident management framework, with identical intake forms, investigation workflows, and resolution standards, providing the cross-site consistency that CQC Well-Led inspections require.
Safety Pattern and Problem Management
Recurring incident patterns are automatically surfaced as structured problems requiring root-cause investigation. Learning outcomes feed back into operational practice, reducing the repeat safety events that generate the highest CQC inspection risk.
Product Feature
Incident Management
Full clinical incident lifecycle management with PSIRF-aligned workflows, mandatory evidence capture, and CQC-ready records.
Industry
Healthcare Industry
ResolveCX for NHS Trusts, hospital networks, and registered healthcare providers: the complete patient safety governance platform.
Product Feature
Problem Management
Root-cause investigation and corrective action tracking to eliminate the recurring safety events that drive adverse CQC outcomes.
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Regulatory FAQs
CQC Incident Management: Common Questions
CQC & NHS Compliance
CQC-Ready Incident Governance at Every Site
See how ResolveCX enables NHS Trusts and healthcare providers to meet CQC requirements and build the safety governance evidence base inspectors look for.