The problem
CCaaS handles interactions. Not resolutions.
- Complaints are scattered across channels with no single record
- Agents waste time reconstructing history from multiple tools
- Escalations are manual, undocumented, and inconsistent
- Audit trails are impossible to produce at speed
- No visibility into what actually resolved an issue, or why it came back
The solution
The missing resolution layer, governed by design.
- Structured case records unify voice, email, chat, and social
- AI-powered classification and next-best-action on every case
- Configurable workflows with SLAs, compliance gates, and ownership
- One-click audit exports ready for regulatory submission
- Incident and problem linkage that prevents recurrence at the root
Ecosystem fit
The Missing Piece in Your Contact Center Ecosystem
For SIs and GSIs delivering CCaaS practices, ResolveCX is the resolution governance layer that connects your contact center stack to your back-office systems, without replacing either.
Contact Center Platforms
All channels unified
ResolveCX
Built on Process. Powered by AI.
AI Engine
Process & Workflow EngineCore
CRM, ERP & eCommerce Platforms
Why Partner with ResolveCX?
Move from commodity CCaaS seats to high-value resolution layers, with a proven partner program behind you.
New Recurring Revenue
Add a high-margin resolution layer on top of existing CCaaS deployments without rip-and-replace disruption. Every ResolveCX subscription generates ongoing partner revenue.
Higher Win Rates
Differentiate your proposals with outcome-based resolution capabilities that CCaaS-only vendors can't match. Close more deals by solving a problem competitors ignore.
Sticky Accounts
Embedded case management creates deep operational dependency. Partners report significantly longer customer retention compared to standalone CCaaS deployments.
Choose Your Partnership Model
Whether you're starting with referrals or building a full managed CX practice, there's a model that fits your business.
Reseller Partner
Own the customer relationship end-to-end. Purchase ResolveCX at partner pricing and sell at your own margin. Full sales and technical enablement included.
- Partner pricing on all subscriptions
- Own the customer relationship
- Full sales & technical enablement
- Dedicated Partner Success Manager
- Demo environment access
Managed Service Provider
Deliver ResolveCX as part of a managed CX offering. White-label options available for organizations building a branded resolution layer.
- White-label capability
- Embedded in managed CX offering
- Custom SLA & compliance options
- Priority technical support
- Joint go-to-market planning
Three Revenue Streams from Day One
Partner revenue isn't limited to resale, services and managed offerings typically 3–4x the subscription value.
SaaS Resale Margin
Recurring revenue on all ResolveCX subscriptions purchased at partner pricing. Margin scales with the number of seats and modules deployed.
Professional Services
Revenue from discovery, integration, and workflow customisation engagements. Most implementations generate 3–6 months of services revenue.
Managed Services
Ongoing retainers for optimisation, compliance reporting, and operational support. High-margin recurring revenue with long-term account stickiness.
The Partner Sales Motion
ResolveCX is designed to complement, not replace, existing CCaaS investments. Here's how to position it in every conversation.
Ask the right discovery question
Start with: "How do you track complaints across channels today?" or "How do you prove resolutions for audits?", these surface the gap that ResolveCX fills.
Position the resolution layer
"Your CCaaS routes conversations. ResolveCX ensures they actually get resolved, documented, and audit-ready." Position as additive, not competitive.
Demo the governance gap
Show a real complaint or incident record in ResolveCX, the structured evidence, SLA tracking, and one-click audit export. The gap from a ticket becomes immediately visible.
Deploy and optimize
Fast onboarding with partner-led workflow configuration. Most teams are live within 4–6 weeks. Managed service retainers start from go-live.
Partner Enablement
Every ResolveCX partner receives the tools, training, and support they need to close deals and deliver successful implementations.
Sales Playbooks
Ready-to-use discovery scripts, objection-handling guides, and competitive battlecards written for CCaaS partner sales motions.
Demo Environments
Live, pre-configured ResolveCX environments for partner-led demos. Customisable by industry vertical and use case.
Technical Documentation
Full API documentation, integration guides, and architecture references to accelerate implementation and pre-sales conversations.
Co-Selling Support
ResolveCX sales engineers available to join partner-led opportunities, provide technical validation, and support proof-of-concept deployments.
Joint Marketing
Co-branded case studies, joint webinars, event sponsorship, and campaign support to generate awareness and demand in target verticals.
Partner Success Manager
Select and Premier partners receive a dedicated Partner Success Manager for onboarding, enablement, deal support, and quarterly business reviews.
Partner Tiers
Progress through Authorized, Select, and Premier tiers as your ResolveCX practice grows, unlocking more support, better margins, and strategic co-sell opportunities at each stage.
| Benefit | Authorized | Select | Premier |
|---|---|---|---|
| Partner portal access | |||
| Sales playbooks | |||
| Commission on referrals | |||
| Partner pricing on resale | , | ||
| Demo environment access | , | ||
| Co-marketing opportunities | , | ||
| Priority technical support | , | ||
| Dedicated Partner Success Manager | , | ||
| White-label capability | , | ||
| Joint go-to-market planning | , | ||
| Executive sponsorship | , | ||
| Custom commercial terms | , |
Join the program
Ready to Add a Resolution Layer to Your Practice?
Talk to our partnerships team to discuss your model, get access to demo environments, and start building your ResolveCX practice.
Partnership enquiries: partners@resolvecx.global