ResolveCX Intelligence

Scores emotional signal on every inbound contact and routes frustrated, distressed, or at-risk customers to the right handler, before any agent manually triages.

Reads every inbound complaint and assigns a category and confidence score in under 2 seconds, so agents know exactly what they are dealing with before they open the case.

Identifies vulnerable customers, VIP accounts, and at-risk profiles from live contact signals, then routes each to the correct handling path and SLA automatically.

Merges every inbound channel, phone, email, chat, social, SMS, into a single governed case timeline so customers never repeat themselves and agents always have the full picture.

Reads the case context on open and surfaces the most relevant knowledge base answers, policy responses, and procedural steps inline, no search query, no tab switching.

Generates a structured summary, issue, actions taken, decisions made, and customer expectation, at every case transfer, in under 3 seconds. Context is never lost at handoff.

Scores every customer for churn risk after every case and triggers automated retention workflows when risk crosses a configured threshold, before the customer decides to leave.