Complaint Governance Platform
Complaints are coming in. Your team is tracking them. Nobody is governing them.
Reactive complaint handling breeds missed SLAs, escalations that no one owns, and regulatory exposure that builds silently until it doesn't. ResolveCX puts a governed layer over every complaint, case, and escalation, powered by an AI rules engine that classifies every complaint on intake, routes it to the right owner, and fires SLA alerts before the breach window closes, so your team resolves rather than just responds.
AI Rules Engine: Before vs. After
What changes when AI governs your complaints, not just tracks them
Why ResolveCX
Built right, from the start, so your governance never fails under pressure
Enterprise-grade security
Information security designed to meet ISO 27001 requirements. Your complaint data and case records are protected at every layer.
Quality management built in
Root-cause analysis, nonconformity tracking, and continuous improvement aren't add-ons. They're core to how ResolveCX operates every case.
No legacy codebase. No technical debt.
ResolveCX was designed from scratch on AI, not retrofitted onto an old ticketing system. Every workflow is built for how teams operate today.
Proven SaaS platform experience
Built by a team with deep SaaS delivery experience. Multi-tenant architecture, reliable uptime, and enterprise-ready infrastructure from day one.
Scales with your operations
Whether you're processing 500 or 500,000 cases, ResolveCX handles the load without performance degradation or architectural limits.
FCA, CQC, GDPR and ISO-ready
Complaint governance aligned with FCA resolution windows, CQC audit expectations, GDPR 72-hour acknowledgment rules, and ISO 9001 nonconformity requirements.
Built for Regulated Industries
ResolveCX is deployed across healthcare, financial services, retail, technology, manufacturing, and hospitality, wherever complaint governance matters.
Healthcare
Patient complaint governance, CQC-ready audit trails, incident reporting
Financial Services
FCA-aligned complaint handling, escalation governance, audit-ready records
Retail & Ecommerce
Customer complaint tracking, returns governance, escalation routing
Technology & SaaS
Incident management, problem investigation, SLA adherence
Manufacturing
Quality complaint governance, root-cause analysis, supplier issue tracking
Travel & Hospitality
Guest complaint resolution, escalation management, service recovery
One Platform. Five Governance Modules.
Every module connects into a single governed operations layer: no silos, no missed handoffs, no untracked outcomes.
Govern every complaint from intake to outcome
Structured complaint records, mandatory evidence capture, SLA enforcement, and audit-ready exports, all in one governed workflow.
Learn moreStop advisors operating in silos
Assignment, evidence, and resolution flow into a single auditable record with named ownership at every stage.
Learn morePrevent escalations and protect brand trust
Governed escalation paths with documented handoffs, SLA-driven accountability, and complete audit trails that protect your organization.
Learn moreCapture and contain operational failures fast
Rapid incident logging with structured impact assessment, cross-team coordination, and full timeline documentation from trigger to closure.
Learn moreEliminate recurring failures at the root
Root-cause investigations, known-error databases, and verified remediation that stops the same problem from re-entering your operations.
Learn moreAI Engine
The AI Engine Behind Every Resolution
ResolveCX routes, classifies, and prioritizes every case using AI that reads what is actually happening, not just the rules you wrote. From sentiment-based routing to churn prediction, the AI engine keeps working so your team focuses on resolution.
Sentiment-Based Routing
Routes on what the customer is feeling, not just the rule you wrote.
The AI reads frustration on intake and moves high-emotion customers directly to the right team, before they escalate to a regulator, churn silently, or leave a public review.
AI Complaint Classification
Category, confidence score, and suggested response, ready before the agent types a word.
Every case is classified by complaint type and priority the moment it arrives. Agents see the AI category, its confidence score, and a suggested response, so the first reply is faster and grounded in evidence.
Intelligent Segmentation
Your best customers never wait behind a first-time contact.
VIP, Enterprise, and SMB customers automatically route to dedicated queues with different SLAs and team assignments. High-value accounts are recognized on arrival and handled accordingly.
Omnichannel Unified Inbox
One case. One history. However they contacted you.
Email, WhatsApp, web chat, and web forms all land in a single governed inbox with the full customer case history attached. No channel switching. No lost context.
AI Case Summarization
Instant context before the first interaction.
When a case worker opens any case, AI instantly generates a structured summary: the customer's issue, all interactions, actions taken, and current status. Full context, ready to act in seconds.
Customer Churn Prediction
The platform monitors customer pulse, so you don't have to.
AI scores every customer's churn risk based on recent case volume, resolution quality, and sentiment trend. Risk signals are visible on every customer profile with configurable automated workflows.
AI That Acts on Every Case, Not Just the Ones You Flag
The ResolveCX AI engine tracks customer sentiment in real time, classifies complaints on intake, predicts churn risk, and surfaces context before the first response, working across every case, every channel, and every team.
Complaint Governance Health Check
How much governance risk is your operation carrying?
Answer 5 questions and get a risk score showing the specific gaps most likely to cost you time, money, or a regulatory finding.