Complaint Governance Platform
One unresolved complaint today. A regulator notice tomorrow.
Unresolved complaints don't stay quiet. They become regulatory findings, public reviews, and churn you never see coming. ResolveCX gives your team a governed outcome for every complaint: a full audit trail, zero missed SLAs, and churn risk caught before the customer walks. The AI rules engine monitors every regulatory deadline in real time, flags at-risk customers early, and escalates automatically before a breach becomes a finding.
AI Rules Engine: What It Prevents
What happens without AI-powered governance, and what the rules engine delivers instead
Why ResolveCX
The platform regulators won't find fault with, and neither will your team
Security that survives a regulator's scrutiny
ISO 27001-aligned information security. Every complaint record, case file, and audit log is protected and demonstrable under examination.
Root-cause analysis is non-negotiable
ISO 9001 quality management is embedded in the platform. Recurring failures are tracked, investigated, and resolved, not just closed and forgotten.
Built for today's compliance landscape
No legacy codebase. No retrofitted AI. ResolveCX was designed from scratch to meet modern regulatory expectations, with FCA, CQC, GDPR, and ISO frameworks considered at architecture level.
Enterprise SaaS delivered without compromise
Deep SaaS platform experience means reliable uptime, multi-tenant security, and infrastructure that enterprise compliance teams can rely on.
Audit trails that hold up under investigation
Every action is logged, timestamped, and attributed. When a regulator or auditor asks for evidence, ResolveCX produces it completely and immediately.
Scales without creating new compliance gaps
More cases, more teams, more channels, without governance breaking down. ResolveCX maintains audit coverage and SLA enforcement as your volume grows.
Built for Regulated Industries
ResolveCX is deployed across healthcare, financial services, retail, technology, manufacturing, and hospitality, wherever complaint governance matters.
Healthcare
Patient complaint governance, CQC-ready audit trails, incident reporting
Financial Services
FCA-aligned complaint handling, escalation governance, audit-ready records
Retail & Ecommerce
Customer complaint tracking, returns governance, escalation routing
Technology & SaaS
Incident management, problem investigation, SLA adherence
Manufacturing
Quality complaint governance, root-cause analysis, supplier issue tracking
Travel & Hospitality
Guest complaint resolution, escalation management, service recovery
One Platform. Five Governance Modules.
Every module connects into a single governed operations layer: no silos, no missed handoffs, no untracked outcomes.
Govern every complaint from intake to outcome
Structured complaint records, mandatory evidence capture, SLA enforcement, and audit-ready exports, all in one governed workflow.
Learn moreStop advisors operating in silos
Assignment, evidence, and resolution flow into a single auditable record with named ownership at every stage.
Learn morePrevent escalations and protect brand trust
Governed escalation paths with documented handoffs, SLA-driven accountability, and complete audit trails that protect your organization.
Learn moreCapture and contain operational failures fast
Rapid incident logging with structured impact assessment, cross-team coordination, and full timeline documentation from trigger to closure.
Learn moreEliminate recurring failures at the root
Root-cause investigations, known-error databases, and verified remediation that stops the same problem from re-entering your operations.
Learn moreAI Engine
The AI Engine Behind Every Resolution
ResolveCX routes, classifies, and prioritizes every case using AI that reads what is actually happening, not just the rules you wrote. From sentiment-based routing to churn prediction, the AI engine keeps working so your team focuses on resolution.
Sentiment-Based Routing
Routes on what the customer is feeling, not just the rule you wrote.
The AI reads frustration on intake and moves high-emotion customers directly to the right team, before they escalate to a regulator, churn silently, or leave a public review.
AI Complaint Classification
Category, confidence score, and suggested response, ready before the agent types a word.
Every case is classified by complaint type and priority the moment it arrives. Agents see the AI category, its confidence score, and a suggested response, so the first reply is faster and grounded in evidence.
Intelligent Segmentation
Your best customers never wait behind a first-time contact.
VIP, Enterprise, and SMB customers automatically route to dedicated queues with different SLAs and team assignments. High-value accounts are recognized on arrival and handled accordingly.
Omnichannel Unified Inbox
One case. One history. However they contacted you.
Email, WhatsApp, web chat, and web forms all land in a single governed inbox with the full customer case history attached. No channel switching. No lost context.
AI Case Summarization
Instant context before the first interaction.
When a case worker opens any case, AI instantly generates a structured summary: the customer's issue, all interactions, actions taken, and current status. Full context, ready to act in seconds.
Customer Churn Prediction
The platform monitors customer pulse, so you don't have to.
AI scores every customer's churn risk based on recent case volume, resolution quality, and sentiment trend. Risk signals are visible on every customer profile with configurable automated workflows.
AI That Acts on Every Case, Not Just the Ones You Flag
The ResolveCX AI engine tracks customer sentiment in real time, classifies complaints on intake, predicts churn risk, and surfaces context before the first response, working across every case, every channel, and every team.
Complaint Governance Health Check
Are you one complaint away from a regulatory finding?
Answer 5 questions and get a scored assessment of your complaint governance exposure, showing the specific compliance risks your operation is carrying.