Simple, transparent pricing
Governance That Scales With Your Business
AI-powered omnichannel platform designed to help your team deliver faster resolutions and exceptional customer experiences.
Basic
Micro Business Essentials
/user/month billed annually
- Email channel
- Email-to-ticket intake
- Threaded email conversations
- Automated replies
- Customer profiles & interactions
- Ticket timeline & activity
- Internal task management
- Industry-specific templates
- Multi-workstream support
- Configurable case lifecycle
- Ticket layout customization
- Pre-built live dashboard
- On-demand training
- Standard ResolveCX support
Growth
Optimized for SMB Growth
/user/month billed annually
Everything in Basic, plus
- AI-based sentiment analysis
- AI-assisted auto classification
- AI-generated case summaries
- WhatsApp messaging
- Live chat widget
- Customizable web forms
- Unified omnichannel inbox
- Custom routing workflows
- Round-robin assignment
- Load-based assignment
- SLA policies with business hours
- CSAT surveys
- Priority support
Professional
SMBs with complex operations
/user/month billed annually
Everything in Growth, plus
- Intelligent auto-assignment
- Knowledge base management
- AI-powered response suggestion
- AI-based relationship summary
- AI risk detection
- Multiple workspaces
- Social messaging channels
- Voice/IVR integrations
- Multi-level escalations
- Custom roles
- Audit logs
- Advanced reporting & insights
- Priority support with SLA
Enterprise
Large org. needing enterprise-grade setup
Everything in Professional, plus
- Unlimited team members
- Unlimited channel integrations
- Unlimited custom workflows
- Unlimited workstreams
- Unlimited SLA policies
- Unlimited customer profiles
- Unlimited custom roles
- Advanced compliance & controls
- Private cloud option
- Custom integrations
- Dedicated CSM
- Custom SLA thresholds
Full Feature Comparison
See everything included in each plan side by side.
| Features | Basic | Growth | Professional | Enterprise |
|---|---|---|---|---|
| Usage Limits | ||||
| Users | Up to 10 | Custom | Custom | Unlimited |
| Customer Profiles | 1,000/User | 5,000/User | 10,000/User | Unlimited |
| Tickets / Conversations | 1,000/User | 5,000/User | 10,000/User | Unlimited |
| Workstreams | 5 | 10 | 50 | Unlimited |
| Workspaces | 1 | 1 | 10 | Unlimited |
| Channels | ||||
| Email Channels | 5 | 15 | 100 | Unlimited |
| WhatsApp Channels | 10 | 50 | Unlimited | |
| Live Chat Widgets | 10 | 50 | Unlimited | |
| Web Forms | 10 | 50 | Unlimited | |
| Facebook & Instagram | 50 | Unlimited | ||
| Voice / IVR Integrations | ||||
| Unified Omnichannel Inbox | ||||
| AI Capabilities | ||||
| AI Sentiment Analysis | ||||
| AI Case Classification | ||||
| AI Case Summaries | ||||
| AI Response Suggestions | ||||
| AI Relationship Summary | ||||
| AI Risk Detection | ||||
| AI Performance Dashboard | ||||
| Ticketing & Workflow | ||||
| Email-to-Ticket Conversion | ||||
| Internal Task Management | ||||
| Configurable Case Lifecycle | ||||
| Automation Rules | 100 | 250 | Unlimited | |
| Round-Robin Assignment | ||||
| Load-Based Assignment | ||||
| Intelligent Auto Assignment | ||||
| Multi-Level Escalations | ||||
| SLA & Service Management | ||||
| SLA Policies | 1 | 50 | Unlimited | |
| Business Hour Calendars | ||||
| SLA Compliance Monitoring | ||||
| Customization & Admin | ||||
| Custom Fields | 5 | 10 | 25 | Unlimited |
| Custom Roles | 100 | Unlimited | ||
| Audit Logs | ||||
| Standard Reporting | ||||
| Support & Success | ||||
| Standard Support | ||||
| Priority Support | ||||
| Priority Support SLA | ||||
| Dedicated Customer Success Manager | ||||
| Custom SLA Thresholds | ||||
| On-Demand Training | ||||
Supercharge Your Team with AI
ResolveCX embeds AI at every step of the support workflow, from automatically classifying incoming cases to suggesting the best response in real time.
Frequently Asked Questions
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