Industries We Serve
BPO & Contact Center
Govern high-volume customer complaints as structured, auditable cases, with SLA enforcement, QA linkage, and client-ready reporting built in.
- Structured complaint case management
- SLA-driven escalation workflows
- QA and complaint linkage
- Client accountability reporting
Financial Services
FCA-aligned complaint handling, structured escalation governance, and complete audit trails that protect your organization during regulatory review.
- FCA/CFPB complaint governance
- 8-week resolution tracking
- Regulatory submission exports
- Complaints root-cause analysis
Retail & Ecommerce
Track customer complaints across channels, govern returns and fulfilment failures, and resolve escalations before they become churn.
- Order and complaint linking
- Returns & refund workflow management
- Escalation prevention
- Multi-channel consolidation
Technology & SaaS
Manage customer issues across support, engineering, and product, linking complaints to incidents, product bugs, and root-cause investigations.
- Product issue and complaint linking
- Incident + outage complaint tracking
- Problem management and RCA
- Cross-team case ownership
Telecommunications
Manage customer complaints, billing disputes, service outages, and escalations as structured cases, across contact centers, network operations, billing, and field services.
- Billing dispute & case management
- Network outage complaint linking
- SLA-driven escalation workflows
- Root cause & repeat issue elimination
Healthcare
Govern patient complaints, adverse events, and regulatory submissions with audit-ready documentation that meets CQC, JCI, and regional healthcare standards.
- Patient complaint intake & triage
- CQC-ready audit exports
- Adverse event reporting
- Cross-ward incident coordination
Manufacturing
Govern product quality complaints, supplier issue tracking, and production incident reporting with structured root-cause investigation workflows.
- Product quality complaints
- Supplier issue tracking
- Root-cause analysis
- ISO/regulatory audit exports
Don't See Your Industry?
ResolveCX is built to govern complaint, case, escalation, incident, and problem management across any sector. Talk to us about your specific regulatory and operational requirements.
Keep exploring
Recommended insights
Relevant guides and real-world perspectives for the work you are doing now.
GuideComplaint Management Software for Financial Services
FCA DISP deadlines, Consumer Duty evidence, FOS submission records, and vulnerable customer detection, purpose-built for banks, insurers, and regulated lenders.
Explore resourceGuideFCA Complaint Handling Software
FCA DISP timelines, Consumer Duty obligations, FOS submission records, and vulnerability identification; what each requirement means and how ResolveCX satisfies it by default.
Explore resource
GuideCustomer Churn Prediction for Financial Services
AI churn risk scoring that identifies post-complaint attrition signals before customers close accounts, with retention workflows and Consumer Duty outcome evidence.
Explore resource
GuideEscalation Management Software for Telecoms
Ofcom GC C4-aligned escalation governance for Communications Providers: 8-week deadline tracking, ADR case records, and multi-tier escalation paths.
Explore resource
BlogThe ResolveCX Blog
Practical thinking on complaint governance, escalation management, and case resolution for regulated industries.
Explore articleVideoResolveCX Video Library
See complaint governance, case management, and escalation workflows explained by the ResolveCX team.
Explore video
Case studyHealthcare Governance Case Studies
See how regulated healthcare teams improved SLA adherence, reduced escalations, and accelerated audit preparation.
Explore resourceResolveCX on LinkedIn
Follow the latest ResolveCX updates, governance conversations, and practical customer operations insights.
Explore resource