Industries We Serve
BPO & Contact Center
Govern high-volume customer complaints as structured, auditable cases, with SLA enforcement, QA linkage, and client-ready reporting built in.
- Structured complaint case management
- SLA-driven escalation workflows
- QA and complaint linkage
- Client accountability reporting
Financial Services
FCA-aligned complaint handling, structured escalation governance, and complete audit trails that protect your organization during regulatory review.
- FCA/CFPB complaint governance
- 8-week resolution tracking
- Regulatory submission exports
- Complaints root-cause analysis
Retail & Ecommerce
Track customer complaints across channels, govern returns and fulfilment failures, and resolve escalations before they become churn.
- Order and complaint linking
- Returns & refund workflow management
- Escalation prevention
- Multi-channel consolidation
Technology & SaaS
Manage customer issues across support, engineering, and product, linking complaints to incidents, product bugs, and root-cause investigations.
- Product issue and complaint linking
- Incident + outage complaint tracking
- Problem management and RCA
- Cross-team case ownership
Telecommunications
Manage customer complaints, billing disputes, service outages, and escalations as structured cases, across contact centers, network operations, billing, and field services.
- Billing dispute & case management
- Network outage complaint linking
- SLA-driven escalation workflows
- Root cause & repeat issue elimination
Healthcare
Govern patient complaints, adverse events, and regulatory submissions with audit-ready documentation that meets CQC, JCI, and regional healthcare standards.
- Patient complaint intake & triage
- CQC-ready audit exports
- Adverse event reporting
- Cross-ward incident coordination
Manufacturing
Govern product quality complaints, supplier issue tracking, and production incident reporting with structured root-cause investigation workflows.
- Product quality complaints
- Supplier issue tracking
- Root-cause analysis
- ISO/regulatory audit exports
Don't See Your Industry?
ResolveCX is built to govern complaint, case, escalation, incident, and problem management across any sector. Talk to us about your specific regulatory and operational requirements.