Commerce support, connected

Shopify integration for customer support

Order context. Supported action. One support workspace.

Bring customer profiles and live order details into ResolveCX, so your team can understand the request and take supported action without switching platforms.

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Shopify data and supported actions, in the context of the customer.

CONNECTED SUPPORT CONTEXT01 / 03

Customer + order dataProfiles, status, fulfilment, tracking

Support workspaceResolveCX context

Supported next step

Human support

AI, within configured rules

REAL-TIME DATA SYNCPERMISSIONS APPLY TO ACTIONS

A clearer way to handle the order question.

See customer and order history together.

Understand fulfilment and tracking status in context.

Take supported action from the support workspace.

A closer look at the workspace

Shopify context, inside ResolveCX.

See purchase history first, then open an order for its line items and fulfilment details in these actual ResolveCX product screens.

Product screenshots with identifying details hidden.

ResolveCX customer Orders view showing Shopify purchase history, order dates, products, item counts, order statuses and totals. — 01 / PURCHASE HISTORY
Order history at a glance.
A customer’s Shopify purchase history brings dates, products, item counts, order statuses and totals into one view.
Open full-size purchase history screenshot

ResolveCX order details view showing order status, line items, product variants, quantities and amounts. — 02 / ORDER DETAILS
Line items and order status.
The order record shows its status alongside products, variants, quantities and amounts.
Open full-size order details screenshot

ResolveCX fulfilment details showing shipment status, delivery method, carrier, tracking number and order activity history. — 03 / FULFILMENT
Shipment and activity history.
Review fulfilment and shipment status, delivery method, carrier, tracking details and the order’s activity history.
Open full-size fulfilment and tracking screenshot

The right action, with the right boundaries

Support moves forward. Your rules stay in control.

HUMAN SUPPORT

Make supported order changes in context.

Agents can carry out supported order updates, cancellations and refunds from ResolveCX, subject to the integration setup and permissions.

AI ASSISTANCE

Answer order questions, within configured rules.

AI can answer order questions and take supported actions when permitted by your business rules and configured permissions.

Action availability depends on your business rules, integration configuration and permissions.

A familiar support moment

From “where is it?” to a useful next step.

Customer and order context helps teams respond to common post-purchase questions with the relevant detail close at hand.

01
Check an order’s progress
Review order status, fulfilment progress and tracking before answering a delivery question.
02
Update or cancel an order
Where supported and permitted, a human agent can make the order change from the support workspace.
03
Respond to a refund request
Use the order context to address the request. Supported refund actions depend on configured permissions.